At Coconut Rentals, we strive to ensure that our customers have the best experience possible. However, we understand that situations may arise where you need to cancel or adjust your rental. Please read our Refund & Returns Policy carefully to understand your rights and obligations.

1. No Refunds for Cancellations Within 14 Days

  • Cancellation Policy:
    We do not offer refunds for any cancellations made within 14 days of the scheduled delivery date. This policy is in place to ensure the availability of our equipment and to manage bookings effectively. We encourage customers to finalize their plans before making a reservation to avoid cancellation fees.

2. No Refunds Due to Weather Conditions

  • Weather-Related Cancellations:
    Coconut Rentals does not provide refunds, credits, or rescheduling options due to changes in weather conditions. Weather can be unpredictable, and while we understand this may affect your plans, our policy ensures the fair and consistent treatment of all customers. Please consider local weather forecasts when planning your rental.

3. Damaged or Lost Equipment

  • Customer Responsibility:
    Customers are responsible for returning the rental equipment in the same condition as it was received. If the equipment is returned damaged, lost, or in unsatisfactory condition, Coconut Rentals reserves the right to charge the cost of repair or replacement. These charges will be deducted from the security deposit or charged to the credit card on file.

4. Refund Eligibility

  • Eligible Refunds:
    Refunds are only issued under the following specific circumstances:
    • Equipment Malfunction: If the rental equipment experiences a malfunction or defect that renders it unusable and a replacement cannot be provided within 24 hours, a refund may be issued for the affected portion of the rental period.
    • Cancellation Before 14 Days: If a cancellation is made more than 14 days before the scheduled delivery date, a full refund will be issued.
  • Refund Process:
    All eligible refunds will be processed through the original payment method used at the time of booking. Refunds will be issued within 7 business days of receiving the cancellation request or confirmation of the equipment’s return in satisfactory condition. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

5. Non-Refundable Circumstances

  • Customer’s Change of Plans:
    We do not offer refunds if a customer decides to alter their plans after the rental has been booked, including returning the equipment earlier than the agreed-upon rental period.
  • Force Majeure:
    Coconut Rentals is not responsible for any refunds in cases of force majeure, including but not limited to natural disasters, acts of war, government restrictions, or other events beyond our control that may impact the use of our rental equipment.

6. Late Returns and Fees

  • Return Timeframe:
    All rental items must be returned to the delivery driver within the agreed timeframe selected at the time of ordering. This timeframe is crucial for managing our inventory and scheduling.
  • Late Fee:
    If items are not returned within the specified timeframe, a late fee of $15 per hour will be charged. This fee is applied per order, not per item, and will be calculated based on the number of hours past the agreed return time.
  • Failure to Return:
    If items are not returned within 24 hours of the agreed return time, Coconut Rentals reserves the right to charge the full replacement cost of the items in addition to the late fees.

7. Modifications and Amendments

Policy Changes:
Coconut Rentals reserves the right to modify or amend this Refund & Returns Policy at any time without prior notice. Any changes will be updated on our website and will take effect immediately upon posting. It is the customer’s responsibility to review the policy regularly to stay informed of any changes.r service team. We are here to assist you and ensure your rental experience is as smooth and enjoyable as possible.